Government

Modernizing State Services: Harnessing Technology for Enhanced Public Service Delivery

Modernizing State Services: Harnessing Technology for Enhanced Public Service Delivery

The COVID-19 pandemic has exposed the urgency for state governments to improve digital service delivery and address long-standing technology challenges. The Tech Talent Project, in collaboration with AEI, the Beeck Center for Social Impact + Innovation at Georgetown University, and New America, has released a report offering guidance for states to build technical capacity and avoid past pitfalls. I had the privilege of co-chairing this effort with Cecilia Muñoz Former Assistant to the President and Director, White House Domestic Policy Council.